How to Report a Water Leak in Stranraer

Water Leaks in Stranraer — What You Need to Know

In Stranraer, a water leak can escalate quickly — from damage in older Traditional Scottish cottages and Victorian terraces properties to surprising hikes in your water bill. Visible or hidden, leaks need fast action. Most external leaks are handled by Scottish Water, but anything inside or near your property line could be your responsibility meaning you need to Find the leak . This guide explains what to do, who to call, and how to handle leaks that aren't covered by Scottish Water.

Who's Responsible for Fixing the Leak?

Responsibility comes down to location:

• Internal leaks — behind walls, beneath floors, or inside your plumbing — are typically down to the homeowner.
• Leaks beyond your boundary, such as on pavements or public roads, are usually the job of Scottish Water.
• Shared supply pipe issues (between your internal plumbing and the main connection) sit in a grey area and may need further assessment.

You'll always get a clearer answer if you report the leak to Scottish Water first — they'll investigate and let you know where the issue lies.

Reporting a Leak to Scottish Water

Here's how to notify Scottish Water about a leak in Stranraer:

• Online – Use their leak report form at https://www.scottishwater.co.uk/contact-us/report-a-problem/report-a-problem-form
• Phone – Their 24/7 leak helpline (check their website for the most current number)

Be ready to provide:

• The address or nearest landmark
• A brief description of the leak (e.g. water bubbling through tarmac, persistent damp patch)
• A photo if you have one

Reporting a leak is completely free of charge.

When to Call a Leak Detection Specialist

You'll need a specialist once Scottish Water confirms it's not their responsibility or declines to assist.

We help homeowners and commercial clients in Stranraer detect and fix concealed leaks like:

• Central heating or underfloor system leaks
• Leaks under slabs, behind walls, or beneath tiling
• Mould or damp from hidden pipe damage
• Unexplained water usage spikes

This is common in Stranraer, especially in homes from Traditional Scottish cottages and Victorian terraces, where pipework can degrade over time, causing small but costly leaks.